Unify Every
Customer Conversation
One platform for WhatsApp, SMS, AI Chatbots, Social Media and Surveys. Turn every interaction into growth for your business.
Everything You Need to
Connect & Convert
Purpose-built digital communication tools designed for businesses in Botswana and beyond.
WhatsApp Business API
Manage customer support, boost conversions and drive business growth on WhatsApp. Provide live chat support on unlimited devices using the same phone number.
- Unlimited devices, single number
- Live chat with real-time messaging
- Automated greetings & away messages
- Rich media: images, documents, locations
- Message templates for notifications
AI Chatbots & Workflows
AI-powered chatbots that allow customers to interact with your brand as if communicating with a real person. Automate responses, capture leads, and resolve queries 24/7.
- Menu-driven conversation flows
- Natural language understanding
- Seamless human handoff
- Multi-language support
- Analytics & conversation insights
1. Submit a comment
2. View previous submissions
3. Speak to an agent
Omnichannel Platform
A unified digital media platform that brings all customer communication into one dashboard. Manage WhatsApp, Facebook, Instagram, Telegram, and website chats from a single interface.
- Single inbox for all channels
- Unified customer profiles
- Team assignment & routing
- Cross-channel conversation history
- Performance analytics per channel
Bulk SMS & SMS API - Powered by TextBW
Enterprise-grade SMS gateway with software interfaces that integrate seamlessly into your existing platforms, website, mobile app, or CRM system.
- REST API for easy integration
- Bulk sending with scheduling
- Delivery reports in real-time
- Short codes & USSD support
- CRM & ERP connectors
Online Surveys - Powered by Focus Surveys
Platforms and expertise for gathering information using relevant questions and sampling. Understand your market, measure satisfaction, and make data-driven decisions.
- Drag-and-drop survey builder
- WhatsApp & SMS distribution
- Real-time response dashboard
- Export to CSV & PDF reports
- Market research expertise
Meet Your Customers
Where They Are
Connect across every major digital channel from a single platform.
2 billion users worldwide. The #1 messaging app in Botswana.
SMS
Universal reach. No app required. 98% open rate.
Manage multiple pages and Messenger conversations.
DM management for brand accounts and shopping.
Telegram
Fast, secure messaging with bot integration.
Website Chat
Live chat widget embedded directly on your website.
Trusted by Leading
Organisations
Real results from real implementations across Botswana.
Ministry of Finance : Budget Comments 2023
Menu-driven WhatsApp Chatbot to capture public comments on the national budget campaign. Thousands of submissions processed automatically.
Botswana Post : Prepaid Notifications
Enterprise SMS connectivity for prepaid product notifications, enabling real-time alerts to customers nationwide.
Debswana : Hospital SMS & USSD
Enterprise SMS for hospital appointment reminders, short-code services, and USSD-based patient self-service.
BIFM — Market Research Surveys
Online survey deployment for customer satisfaction measurement and market research across investment products.
Ministry of Agriculture : Farmer Surveys
WhatsApp-based surveys reaching farmers across Botswana to gather critical agricultural data and feedback.
BDIH : Customer Engagement
Omnichannel communication strategy combining SMS, WhatsApp, and surveys for enhanced customer engagement.
Ready to Transform Your
Customer Communication?
Join the businesses across Botswana already using Mobi Biz to connect with their customers better.